{"id":956,"date":"2025-03-05T13:27:00","date_gmt":"2025-03-05T12:27:00","guid":{"rendered":"https:\/\/qbilsoftware.com\/?p=956"},"modified":"2025-07-21T11:41:11","modified_gmt":"2025-07-21T09:41:11","slug":"verbesserter-kundensupport-mit-zendesk-und-ki-chatbot","status":"publish","type":"post","link":"http:\/\/18.159.93.122\/de\/enhanced-customer-support-with-zendesk-and-ai-chatbot\/","title":{"rendered":"Verbesserter Kundensupport mit Zendesk und KI-Chatbot"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"956\" class=\"elementor elementor-956\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fbdeed e-flex e-con-boxed e-con e-parent\" data-id=\"3fbdeed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28277aa elementor-widget elementor-widget-text-editor\" data-id=\"28277aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unser Support-Team hat mit der Umstellung auf Zendesk einen bedeutenden Schritt in Richtung effizienterer und verbesserter Support unternommen. Dank der Implementierung dieser fortschrittlichen Helpdesk-Software wurde nicht nur unsere gesamte Ticketverwaltung migriert, sondern auch unsere umfangreiche Wissensdatenbank vollst\u00e4ndig integriert.<br \/>Schneller, besser und genauerer Support<\/p><p>Zendesk hilft nicht nur unseren Nutzern, sondern unterst\u00fctzt auch unser Team bei der Suche nach den richtigen Antworten. Durch smarte Integrationen mit der Wissensdatenbank und \u00e4hnlichen Tickets k\u00f6nnen unsere Support-Kollegen schnellere und bessere Antworten geben. Das bedeutet f\u00fcr die Kunden:<\/p><ul><li><strong>Schneller Hilfe erhalten<\/strong> dank des direkten Zugriffs auf relevante Informationen;<\/li><li><strong>Bessere Antworten erhalten<\/strong> durch schnellere Verweise auf die entsprechenden Artikel;<\/li><li><strong>werden effizient umgeleitet<\/strong> an die richtige Person in unserem Team.<\/li><\/ul><p>\u00a0<\/p><p>Der KI-Chatbot: Barrierefreiheit und Komfort<\/p><p>Gleichzeitig f\u00fchren wir einen KI-Chatbot in unsere Software ein. Dieser Chatbot bietet:<\/p><ul><li><strong>Direkter Zugang zu Informationen:<\/strong> Benutzer k\u00f6nnen schnell Antworten auf h\u00e4ufig gestellte Fragen finden, z. B. zum Hochladen einer Unterschrift, zur Behebung von Problemen mit Excel-Berichten oder zur Aktualisierung von Briefk\u00f6pfen.<\/li><li><strong>Zeitersparnis f\u00fcr Benutzer und Support-Teams:<\/strong> H\u00e4ufig gestellte Fragen werden sofort beantwortet, was sowohl f\u00fcr den Benutzer als auch f\u00fcr unser Support-Team Zeit spart.<\/li><li><strong>24\/7-Hilfe<\/strong> Immer verf\u00fcgbar, auch au\u00dferhalb der Gesch\u00e4ftszeiten.<\/li><\/ul><p>\u00a0<\/p><p><em>In Qbil-Trade finden Sie die Chat-Funktion in der unteren rechten Ecke des Bildschirms.<\/em><\/p><p><strong>Die Zukunft des Kundenservices mit KI<\/strong><\/p><p>Der Wechsel zu Zendesk er\u00f6ffnet auch T\u00fcren f\u00fcr weitere Fortschritte im Einsatz von KI f\u00fcr ein noch h\u00f6heres Serviceniveau. So macht Zendesk beispielsweise gro\u00dfe Fortschritte im Bereich Voice AI: Keine langweiligen Men\u00fcoptionen mehr, sondern eine nat\u00fcrliche Interaktion mit KI, die Kunden direkt mit der richtigen Person verbindet. Diese Person erh\u00e4lt sofort Hintergrundinformationen zur Anfrage und erm\u00f6glicht so eine schnelle und umfassende Unterst\u00fctzung. Wir werden Sie \u00fcber diese Entwicklung auf dem Laufenden halten.<\/p><p><br \/>Wir glauben, dass die Kombination von Zendesk und unserem KI-Chatbot zu einer besseren Benutzererfahrung f\u00fchren wird. Haben Sie dazu Fragen? Kontaktieren Sie gerne unser Support-Team unter <a href=\"mailto:support@18.159.93.122\">support@18.159.93.122<\/a> oder \u00fcber den Chat. Probieren Sie sie doch mal aus, haha \ud83d\ude09.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Our support team has taken a significant step towards more efficient and improved support with the transition to Zendesk. Thanks to the implementation of this advanced helpdesk software, not only has our entire ticket administration been migrated, but our extensive Knowledge Base has also been fully integrated.Faster, better, and more accurate support Zendesk not only [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":903,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,7],"tags":[],"class_list":["post-956","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qbiltrade","category-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Enhanced Customer Support with Zendesk and AI Chatbot - Qbil - Commodities Trading ERP Software<\/title>\n<meta name=\"description\" content=\"Zendesk &amp; AI chatbot support in Qbil\u2011Trade: faster ticket help, smart KB suggestions &amp; 24\/7 availability\u2014get answers instantly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qbilsoftware.com\/enhanced-customer-support-with-zendesk-and-ai-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enhanced Customer Support with Zendesk and AI Chatbot\" \/>\n<meta property=\"og:description\" content=\"Zendesk &amp; AI chatbot support in Qbil\u2011Trade: faster ticket help, smart KB suggestions &amp; 24\/7 availability\u2014get answers instantly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/qbilsoftware.com\/enhanced-customer-support-with-zendesk-and-ai-chatbot\/\" \/>\n<meta property=\"og:site_name\" content=\"Qbil - 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